Something not working, a question about your subscription, or an idea for the app? Check the answers below or get in touch with us.
Tap the button to write to us from your email app. Telling us your phone model and what happened helps us fix things faster. We'll reply to the address you write from.
Contact SupportSubscriptions are billed and managed by the store you bought from. On Android, open the Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions. On iPhone, open Settings, tap your name, then Subscriptions. Deleting the app or your BagTrainer account does not cancel a subscription.
Eligible new subscribers can start a 7-day free trial. The app shows the trial and the price before you confirm. If you cancel before the trial ends, you won't be charged.
Sign in to the same Google Play or Apple account you subscribed with, then in BagTrainer go to Menu → Subscription and tap Restore Purchases.
Go to Menu → Settings and sign in. Your progress is then backed up and can be restored when you sign in on another device. Without signing in, your progress stays only on your phone.
Turn up your phone's media volume and check that your headphones or Bluetooth speaker are connected. If the callouts still don't play, contact support with your phone model and the workout you were running.
In the app, go to Menu → Settings → Delete Account. If you no longer have the app, use our account deletion page.